Refund & Cancellation Policy

At Havikar (Bhatco Eventures Pvt Ltd), customer satisfaction, food purity, and trust are at the heart of everything we do. Because we craft natural, authentic food and sacred offerings with zero artificial preservatives, this policy outlines the guidelines and procedures for order cancellations, damaged goods, returns, and refunds.

1. Order Cancellation Policy

You may request order cancellation at any time before your package is dispatched from our fulfillment facility.

• Pre-Dispatch Cancellation: To cancel an order before dispatch, immediately message our customer support team on WhatsApp at +91 82969 25577 or email support@havikar.com with your Order ID (e.g., #HVK...).
• Prepaid Orders: For prepaid orders cancelled prior to dispatch, a 100% full refund is initiated immediately to your original payment source (UPI, Credit/Debit Card, Net Banking) via our payment gateway (Razorpay).
• Post-Dispatch: Once a shipment is handed over to our logistics partner and a tracking AWB has been generated, orders cannot be cancelled in transit. If you no longer want the parcel, you may refuse delivery upon arrival, and standard return processing will apply.

2. 7-Day Defective Product Guarantee & Replacement

Bhatco Eventures Pvt Ltd guarantees retail buyers a fair replacement or full refund for products found defective, contaminated, or spoiled upon arrival, provided notice is communicated within 7 calendar days from the date of receipt.

• Eligible Quality Issues: Packaging seal breaches prior to delivery, broken glass jars during transit, leakage, unusual discoloration, foreign contaminants, or dispatch of an incorrect SKU or expired batch.
• Free Replacement: If an eligible defect is verified, we dispatch a fresh replacement unit at zero additional cost via expedited shipping.
• Fair Refund Option: Customers are not obliged to accept a replacement; if preferred, a full refund for the defective item will be credited to your account.

3. Transit Damage & Unboxing Verification

Because many of our premium products (such as pure A2 Bilona Ghee and Wild Forest Honey) are housed in eco-friendly glass bottles:

• Inspection Upon Delivery: We recommend inspecting the outer shipping carton upon receiving it from the courier. If severe external damage, leakage, or crushing is visible, please note it on the courier delivery slip / Proof of Delivery (POD).
• 48-Hour Unboxing Window: In case of transit breakage or missing items, please share photos or a brief unboxing video showing the shipping label and damaged item with our WhatsApp support (+91 82969 25577) within 48 hours of delivery. This enables instant re-dispatch and insurance claim filing with our courier partner.

4. Return Eligibility & Food Safety Standards

In strict compliance with Food Safety and Standards Authority of India (FSSAI) regulations and hygienic preservation requirements:

• Perishable and food items that have been opened, consumed, partially used, or altered after delivery cannot be returned for hygiene and safety reasons, unless reporting an inherent manufacturing quality defect.
• Any eligible return must be in its original packaging, with intact seals, tamper-evident labels, and accompanying documentation.
• Promotional combo packs, clearance items, or custom-consecrated items (such as personalized Mantrakshata packs) cannot be partially returned.

5. Refund Processing & Settlement Timelines

• Verification: Refunds are approved and processed within 24 to 48 hours of receipt and verification of returned goods or photographic evidence at our Honavar facility.
• Prepaid Payments (UPI, Cards, Netbanking): The refunded amount is credited back to the original source account via Razorpay within 5 to 7 business days, depending on your issuing bank's clearing cycle.
• Cash on Delivery (COD): For COD orders eligible for a refund, our team will provide a secure payment link or request your verified UPI ID / bank account details to process a direct NEFT/IMPS transfer within 3 to 5 business days.
• No Deduction: When a refund is due to our error (damaged, defective, or mis-shipped goods), no shipping or restocking fees will be deducted.

6. How to Initiate a Return or Refund Request

To raise an issue or claim a refund, please contact our dedicated care team with your order details:

• WhatsApp Care: +91 82969 25577 (Quickest resolution, Mon–Sat 9:00 AM – 8:00 PM IST)
• Email: hello@bhatco.com / support@havikar.com
• Helpline: +91 82969 25577

Please provide your Order ID, registered phone number, a brief explanation of the issue, and clear photographs/videos where applicable. We strive to acknowledge all queries within 4 business hours.